Every business, no matter how big or small, will undoubtedly experience some negative reviews. It comes with being in business and you cannot please everybody. And with the popularity of online review sites like Yelp and Angie’s List it has never been easier for disgruntled customers to share their negative opinions about your business, necessitating a service to remove bad reviews, like Fix Search Results.
There could even be instances where your competition will leave phony reviews in an attempt to hurt your business. But there is a way to combat these types of review and that is through online reputation management.
Many businesses will hire a reputation management company, but if you want to give it a try yourself there are a few simple steps you can take to manage your reputation online.
Set Up Google Alerts
One of the easiest ways to manage your permutation is to see what is actually being said about your company. Google will allow you to set up alerts so you get notified whenever your business is mentioned.
Use Social Media As Customer Service
Many consumers will turn to social media to vent about a bad experience they have had with a business. By searching for mentions of your company on sites like Twitter and Facebook you can address any issues that may pop up. Fix a problem before it gets out of hand.
Don’t Take It Personally
You should respond to all reviews, especially negative ones, in a professional manner. Don’t argue with the negative poster or resort to name calling. That will only damage your reputation even further. Take the high road and genuinely offer to resolve the situation.
If you don’t have the time or the expertise to manage your reputation it may be wise to hire an outside agency. Fix Search Results has managed the reputation for many Fortune 500 companies and they have the professionals that can do the same for your business.