Every business has their fair share of compliments as well as complaints. It is always better to get compliments, but complaints are inevitable and can actually be a great thing for your company. White Shark Media learns from their complaints and use them as a moving point for their company.
It takes the time to build up a company from scratch and continuing that movement is important. Learning from a company’s mistake makes for better service in the end. Here are some mistakes that White Shark Media have come into contact with and how they dealt with them. Learn more about White Shark Media Complaints: http://blog.whitesharkmedia.com/typical-complaints-from-white-shark-media-clients-and-how-we-make-sure-they-never-happen-again and https://disqus.com/home/channel/whitesharkmediacomplaints/discussion/channel-whitesharkmediacomplaints/white_shark_media_complaints/
Some customers felt as if communication was lacking. In order to address this issue, they decided to go through the reports with their clients to ensure understanding while also providing answers to any immediate questions. Another way communication was addressed was also through the use of a direct phone system. By giving their clients direct extensions, any questions or concerns that the client may have are addressed and taken care of immediately.
Another White Shark Media Complaints was getting was that old campaigns were performing better than their current campaigns. This is a tricky complaint to address, but by getting client feedback and overseeing all campaign movements, the company can ensure that their campaigns are up to par with other campaigns.
Having a contact person that doesn’t match your needs through the whole process can be a bit frustrating on the client’s part. With that complaint, White shark Media now has an SEM consultant follow every client through to the end, ensuring that all client needs are met.
These are just some of the complaints that White Shark Media have dealt with. By allowing for improvement instead of frustration, White Shark Media is able to address the concerns of most clients and improve their overall company.